Self-Paid need the Right Combination of Processes, Technology and Patient Advocacy
The growth of high deductible health plans over the last several years has increased the primary payment responsibility for patients. The effect of having patients own larger portions of their healthcare bills is one more load for hospitals already struggling to reduce costs and increase revenue.
It’s real story: When patients can’t pay, your accounts receivable (AR) go up, cash flow slows down, bad debt mounts and revenue shortfalls are almost inevitable.
Shorten and Optimize Collection Cycles
WRC with partners, we’ve established the right combination of processes, technology and patient advocacy to help optimize collections and shorten collection cycles on patient balances. Acting as extended business office, we help organizations reduce self-pay receivables, increase cash flow, reduce bad debt and optimize financial performance.
We also Implement services to help get paid before service is provided. Addressing self-pay collections up front not only helps reduce AR days by collecting payment faster, it helps prevent most, more serious revenue cycle problems that could threaten hospital’s long-term growth and success.
Patients’ Advocate, Organization’s Answer
In the world of self-pay, healthcare-experienced customer service skills, and we treat your patients with the dignity and respect they deserve.
- Patient-focused approach to exaction payment
Our patient communication process helps patients understand their medical costs. This information is after incorporated into internal workflows to help perfect the timing and patient communication. We can also offer patients innovative payment options, such as text-to-pay, to incent patients to make payments.
- Improving self-pay collections better patients’ experience
By bettering patients’ call to answer periods and having patient questions handled scripts and processes, WRC helps health system improve patient experience and Organization reputation. Our power to answer questions and counsel patients on payment options helps increase likelihood to pay.
- Devoted self-pay staff with advanced technology, without increasing Organization overhead costs
Certified staff uses predictive dialers and automatic call tracking and recording (where available by state law) to follow up on self-pay obligations early, and effectively. Multi-lingual staff takes the load off your organization and helps field patient inquiries to minimize complaints.
- Customer service best experience
Organization brings the highest quality telephone outreach practices and inbound call handling to your patients to help them satisfy their financial obligations. We work to customize phone scripts concrete to your organization to communicate with patients to help, resolve any outstanding financial matter (payment plan, secondary insurance, charity program, etc.) during possibly serious times in their lives.
10 Years of Profit Management Excellence
WRC Business Services has decades of experience in providing medical billing and coding services that can help improve self-pay account collections.
- Self-Pay stratification
WRC implement powerful workflow technology to exception-based handling and get the right accounts to a representative for handling at the right time.
- AR best experience
As a partners in healthcare revenue cycle management, we develop highly effective practices in accounts receivable (AR) processing. WRC can examine current AR workflow and pinpoint inefficiencies or skip opportunities to collect. We help Organization increase result at every possible level.
Reports are customized to Organization needs for provide opportunities to strongly affect business, and include self-pay account volume and activity, root-cause analytics and feedback, industry benchmark comparisons, for productivity and process improvement.
High Quality in Self-Payment Management
WRC invests in its team members on Organization behalf, reducing your overhead costs for staff training and compliance programs.
- Compliance adhesion
WRC with partners has implemented our own “Gold Standard” compliance program that meets and exceeds the Office of Inspector General requirements. We have a dedicated command focused on handling Organization business’ and your patients’ documentation/information securely accurately. Routine training is necessary and made available for all employees.
- Staff training
Providing a top level of service to organization requires an educated and motivated staff. We are to fostering a supportive and positive work environment that promote professional growth. This commitment is honored through WRC investment in training and development programs for employees, turn improves our business performance our clients gain in service excellence and superior financial results.